Quorvex LLC Shipping Policy

Shipping and Delivery

This Shipping Policy applies to all orders placed with Quorvex LLC. By placing an order, you agree to the terms below. This Policy is incorporated into and subject to our Terms and Conditions.

Last updated: June 7th, 2026

Order Processing Time

Orders are typically processed and shipped within 1–2 business days (Monday–Friday, excluding holidays) after payment is received and verified.

Orders placed and paid before the daily cutoff (typically 12:00 PM local time or as shown at checkout) may ship the same business day. Orders placed after the cutoff, on weekends, or holidays will ship the next business day. Processing times may be longer during high-volume periods, supply chain issues, or compliance reviews. Processing time is separate from actual shipping/transit time.

Shipping Methods and Delivery Estimates

We offer flat rate 2 day shipping on all orders.

These are estimates only and not guaranteed. Actual delivery can be affected by carrier performance, weather, holidays, customs (if applicable), security screening, or other factors beyond our control. We currently ship only to approved addresses within the United States. International shipping is not available unless expressly approved in writing.

Address Accuracy and Delivery Requirements

You are responsible for providing a complete, accurate, and deliverable shipping address. Address changes after an order is placed are not guaranteed and must be requested immediately. We may require, at our discretion (especially for first orders or higher-value/compliance-reviewed orders):

Signature confirmation by a person 21 years of age or older Age/ID verification Delivery to the billing address Other verification steps

If delivery cannot be completed due to no eligible signer, incorrect/inaccessible address, or failure to meet requirements, you are responsible for coordinating redelivery or pickup with the carrier. We are not liable for resulting delays or issues. Packages returned to us due to customer address errors may incur additional shipping charges for reshipment.

Tracking

Once shipped, you will receive a confirmation email with tracking information. Allow up to 24–48 hours for tracking to update after label creation. Track your package directly with the carrier.

Delivered Packages and Risk of Loss

Risk of loss generally passes to you upon carrier confirmation of delivery (subject to applicable law). We are not responsible for packages marked “Delivered” by the carrier that are subsequently lost, stolen, misplaced, or damaged after delivery (e.g., porch piracy, mailroom issues).

Check around the delivery location, with neighbors, building management, etc. Contact the carrier directly for theft/missing claims.

Lost, Damaged, or Shipping Issues

Report non-delivery, damage, missing/incorrect items, or fulfillment errors within 7 calendar days of the carrier’s delivery or attempted delivery date (this window is firm). For damage or fulfillment claims, provide complete documentation, including:

Full unboxing video (from the moment the package is first opened) Photos of external packaging and shipping label Photos of contents and packing slip Tracking number and description of the issue

Claims without full documentation will be denied. If we verify a Quorvex fulfillment or pre-delivery shipping error, we may reship the affected items at no extra cost (cash refunds not guaranteed). Carrier delays or lost packages after handover do not automatically qualify for refunds or replacements.

Shipping Restrictions and Right to Refuse

We reserve the right to restrict, cancel, or refuse shipment to certain addresses, jurisdictions, or customers based on legal, regulatory, carrier, compliance, fraud, or risk considerations. This includes (but is not limited to) P.O. boxes, reshippers, virtual addresses, prohibited destinations, or locations that raise research-use compliance concerns.

Research Use Only Reminder

All products are sold strictly for in-vitro laboratory research use only and are not for human or animal consumption. Shipping and support communications will not include guidance on prohibited uses.

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